Sent in my old Dual Action Polisher for repair a week ago. Received it 7 days later, quick turnaround and apparently my old one was not fixable. Shurhold send a new remanufactured one! My experience with remanufactured anything is it is better than new, Shurhold goes over everything before sending it out. Then sent me the unit with everything new including the bag! Great service. Way to go Shurhold.